people4project GmbH
Lörenskogstr. 3
85748 Garching b. München

Mo-Fr 9.oo - 17.oo Uhr
+49 (89) 55 29 39 -40

Kontakt


Kontakt


people4project GmbH
Lörenskogstr. 3
85748 Garching b. München

Mo-Fr 9.oo - 17.oo Uhr
+49 (89) 55 29 39 -40

Kontakt-Formular

Projekt-Nr 27102-06
BMC Admin (m/w)

Dieses Projekt ist bereits abgeschlossen.
Unsere aktuellen Projekte finden Sie hier.
Projektangebot für Freelancer
Position: IT Administration / Support
Projekttyp: Freiberufliche Position (Freelancer)
 
Projektbeschreibung
• Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions

• Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces

• Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics

• Provides for on-call support once the go-live activities commence and production support is required.

• Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance

• Gather and prioritise client requirements: develop and configure the platform to meet these requirements

• Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly.

• Accepts, evaluates or process changes to foundation data and content of the tool(s)

• Provide dashboard and reports to upper management for operations and performance tracking

• Troubleshoot and resolves system and transaction issues

• Maintain and format tables & fields and replication

• Staying current with changing technologies and design techniques

• Understands software and hardware fundamental to operation of documentation system

• Maintain integrity and security of system

• Work in collaboration with vendor support to resolve escalated issues

• Collect and review system data for capacity and planning purposes

• Follow release guidelines and change process, furnish required artefacts based on the change process.

• Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.

Technical Skills:


• Thorough understanding of ITIL and IT Service Management concepts

• 2+ years of experience with BMC Remedy configuration and development

• 2+ years hands on experience with installation and configuration of software applications.

• 2+ years of infrastructure/server administration experience

• Troubleshooting experience in working with product vendor and customers.

• Experience with migrating code and data into Remedy environments

• Experience with integrating other systems with BMC Remedy

Soft Skills:


• Proven ability to successfully work in a matrix team environment that presents significant change and tight time frames.

• Excellent presentation skills

• Excellent customer interaction skills

• Excellent documentation skills

• Good problem solving abilities

• Good German and English language skills
Anforderungen

+++ (good), 2-4 yrs.
+++ (good), 2-4 yrs.

Geplanter Projektstart: ASAP
Projektende: 6 Monate + Option
Einsatzort: Kiel
Auslastung: 100% vor Ort

We love Freelancing
& project work

die people4project Recruiting-Spezialisten unterstützen IT Fachbereiche und Unternehmensberatungen mit der Auswahl von geeigneten Freelancer / IT Fachkräften

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people4project GmbH
Lörenskogstr. 3
85748 Garching b. München

Tel: +49 (89) 55 29 39 -40

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über uns

wir sind Recruiting-Spezialisten für die temporäre Unterstützung von IT Entwicklungs- und Betriebsthemen, sowie das Managen von Freelancer-Einsätzen bei unseren Kunden.

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