Tätigkeit:

Project Overview:

Our client - an energy provider in Luxembourg - is strengthening its Digital, Innovation & Product division and is looking for an experienced Business Analyst (m/f/d) to support ongoing digital transformation initiatives.

The mission focuses on digital customer experience, Salesforce CRM, portals & mobile apps, energy product development, and innovative energy topics such as e-mobility, smart charging, and energy communities.

Tasks:

• Analyse and document AS-IS and TO-BE business processes, including process flow diagrams, workflow charts and modelling techniques.

• Define and detail business specifications and write clear User Stories within Jira & Confluence.

• Actively contribute to agile delivery activities: sprint planning, refinements, sprint reviews and go/no-go meetings.

• Coordinate and execute E2E and regression testing across the client's IT landscape; prepare test data, test scenarios and test cases.

• Perform data analysis, interpret datasets and generate actionable insights to enable data-driven decisions.

• Prepare clear and concise documentation, reports and stakeholder communications.

• Support business teams in preparing presentations for sprint reviews and training sessions.

• Build and maintain strong relationships with business stakeholders, IT teams and management.

• Challenge priorities, timelines and solution approaches where needed.

• Continuously identify opportunities for process optimisation and propose innovative improvements.

Required Skills:

• Minimum 3 years of functional implementation experience (mobile apps, portals or CRM; Salesforce experience is a strong plus).

• Minimum 3 years of experience in the energy sector.

• Solid knowledge in at least one of the following areas:

*Electromobility / public charging
*Smart charging, V2X, flexibility solutions
*Energy communities
*Energy tariffs

• Experience with API connectivity topics is an asset.

• Strong understanding of Agile delivery and modern testing methodologies.

• Excellent analytical skills with high attention to detail.

• Strong communication skills and a proactive, holistic mindset.

• Experience in complex process landscapes is mandatory.

• Ability to quickly understand business domains and produce high-quality documentation.

• Fluent English; French is considered a plus.

Mission Objectives:

The Business Analyst will support the client’s Digital Strategy and contribute to the following high-level objectives:

• Launch new energy products and enhance customer experience.

• Optimise operations: streamline processes, automate manual tasks, and establish KPIs to track digital progress.

• Promote a culture of innovation and continuous improvement.

• Empower employees through training material, process documentation and a digital-first mindset.