für einen Kunden im Energiesektor suchen wir einen Ivanti Service Manager (m/w/d)

The Ivanti IT product is a comprehensive service management platform implemented at Elia Group to streamline and standardize IT service processes across the organization. The platform supports efficient incident, problem, and change management, as well as asset and request management functions. Through automated workflows — including ticket creation, approval flows, and documentation tracking — the Ivanti solution enhances transparency, accountability, and response times for both IT staff and end users. It is tightly integrated with key business systems, such as SAP, to further automate onboarding, offboarding, and change processes. The project aims to provide a user-friendly interface, optimize IT operations, and support compliance and audit requirements throughout the digital workplace.

Ivanti administration means, facing the challenge of integrating Ivanti with other business systems and adapting workflows to organizational changes. Balancing customization requests with the need for standard, maintainable configurations and keeping up with regular platform updates also requires careful management. Additionally, ensuring users are supported and service levels are maintained is a constant priority. This project involves consulting and coordination with other Ivanti specialists.

This includes the delivery of German consultancy for the application.

Nachname, Vorname:

Angebotspreis pro Tag remote:

Reisekostenpauschale pro Tag:

Standort remote:

Verfügbarkeit ab:

Staatszugehörigkeit:

Beschäftigungsverhältnis (Festangestellt / Freelancer):

Anforderungen

8+ years of experience in Ivanti Service Manager

(bitte Projektreferenzen mit Auftraggeber/Branche, Laufzeit, Rolle, Beschreibung der Tätigkeiten angeben)

4+ years of experience in SQL Management Studio

(bitte Projektreferenzen mit Auftraggeber/Branche, Laufzeit, Rolle, Beschreibung der Tätigkeiten angeben)

Experience with scripting, html, xml, REST API

(bitte Projektreferenzen mit Auftraggeber/Branche, Laufzeit, Rolle, Beschreibung der Tätigkeiten angeben)

ITIL v4 certification

(bitte Zertifizierung nachweisen)

Experience with complex IT environments

(bitte Projektreferenzen mit Auftraggeber/Branche, Laufzeit, Rolle, Beschreibung der Tätigkeiten angeben)

Good knowledge of Agile methodology

German C2 level

English B2 level

Tagessatz Remote Addons