people4project GmbH
Lörenskogstr. 3
85748 Garching b. München
Mo-Fr 9.oo - 17.oo Uhr
+49 (89) 55 29 39 -40
Kontakt
people4project GmbH
Lörenskogstr. 3
85748 Garching b. München
Mo-Fr 9.oo - 17.oo Uhr
+49 (89) 55 29 39 -40
Kontaktdaten anfordern
Freelancerprofil: Z17501
Support Engineer, Desktop Support, Help Desk 2nd
- IT-Erfahrung seit:
- 2014
- Position:
- Embedded Systems / Firmware Entwicklung
IT Analyst / Architekt
IT Beratung / Consulting
IT Datenbankadministration
IT Datenbankentwicklung
IT Helpdesk/ Technischer Support
Netzwerkadministration und Sicherheit
Software-Entwicklung / Programmierung
Systemengineer / Systemarchitekt
| Projekte im Werdegang |
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| 05/2014 - | ; Firma: Services Department Created a learning environment to motivate Users into utilising IT, to re-appraise methods and functions also to accept new practices Communicated with other nationalities, in England and when working in Germany, to ensure services were implemented, taking into account different management styles and cultures Co-ordinated the work of other departments' staff to implement the requirements of Taxation, dead lines and legal obligations Cost Reduction Convinced managers that utilising a Data Base to reduce work loads, would result in a potential 20% decrease in head counts Gained commitment from managers to utilise the IT budget to respond to proposals to Out-source Central Services Department ( Facility Management) Initiated and implemented a manual procedure giving 100% accuracy, reducing search time from 30 Minutes to 30 Seconds |
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| 04/2004 - | Mitarbeiter; Firma: McAfee, AntiVirus 4.0 Netscape 1.x to Installation & configuration 3 3-4 Microsoft Internet 4.0 Installation, configuration & Support 6 Months 2 Virus Checkers McAfee Installation, configuration with Internet Updates 3 Description Version Experience Duration Skill General General Level 1 - 5 Hardware Gaterway Compaq Siemans Nixdorf P133 to P200 8 Years 3 -5 DX2 to P200 Internal Installation F/D H/D R & CPU Chip, Set-ups DX2 to P200 Internal Installation F/D H/D R & CPU Chip, Set-ups AST L/Tops & D/Tops DX2 33 P100 PCMCIA Configurations, Set-ups VoBis Highscreen P100 to P133 Non IBM DEC Alpha s Internal Installation F/D H/D R & CPU Chip, Set-ups 286 P100 Refurbishment, Cannibalisation and as above Net Cards Ethernet Set-up & configure Printers Installations, Diagnostics & Support Description Version Experience Duration Skill Windows NT 3.5.1 & 4.0 Permissionning Users / Groups. New & change 2 Years 3 - 4 Passwords. File share, Directory Share Control. Monitor, Event logging, Diagnostics i.e. Dr Watson, MSD Report & Log and on 4.0 Task Manager file usage Performance, Stop and Start Service remotely, Connect to Servers / Workstations, Light Administrative Privileges. Telnet 95 3.51 4.0 configuration & Support 1 Year 1 - 2 FTP Installation, configuration & Support 1 Year 1 - 2 Description Version Experience Duration Skill Reuters Open platform End User 2 nd Support 4 Months 1 - 2 Bloombergs Open End User 2 nd Support 4 Months 1 Telerate Dow Jones nd 4 Months 1 End User 2 Support Open Trade Technologies Ltd End User / Product / Back-end Support Engineer TradeWizard 3.X End User / Product / Back-end Support 8 Months 2 - 4 End user application for viewing Data Feed 8 Months 2 - 4 Trade Macro Real Time Data feed into Excel 7 Spreadsheet using a8 Months 3 - 4 OTL version of DDE link, fully OLE compliant MarketLink Send Data Advert of Trade prices 8 Months 1 - 2 Back End Platform 8 Months 2 - 4 TradeCP Diagnostic App. For feed viewing & rectification of 8 Months 2 - 4 most front end products Market Link Stats. Excel 7 Marco DDE Self Customised View Analysis 8 Months 2 - 4 and Diagnostics of Market Link Feeds tool Kea Term With Kea Term Macros for Back end Management of 8 Months 2 - 4 Feeds via UNIX managed Boxes, to kill restart processes, Dumping stale Data. Plus UNIX Commands for over view and VI commands |
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| 07/1998 - 09/1998 | Mitarbeiter; Firma: ? Manufacture of Computer Hardware 2 Contracts back Oct. 98 to End Dec. 98 Components & Network Devices Telephone Support for all German speaking countries, Intel Network product line. Daily routine : ? Diagnosing Customers configuring & installing product queries providing solutions over the telephone, telephone back customers with progress reports and escalation's. Product supported : ? Supporting Hardware & Software products, Hubs, Routers, Switches, Printer Servers, Adapter Cards, Intel's Inbusiness Range (Hubs, Routers, Switches and InternetStation), Interface & Firmware/Flash Software for above product lines ? Daily uses of Windows NT 3.51 migrated to Windows NT 4.0. Desktop product, Vantive (Call logging Program), Solution Builder (Database for Diagnosing Problems and creating solutions), MSOffice 97 products, ccMail migrated to Outlook98. Diagnostics of Client problems DOS Box (Ping, tracert, For location of IP addresses) including Browses. Intel Software interface products for looking at users configuration profiles. Intuition and Experience |
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| 07/1998 - 12/1998 | Mitarbeiter; Firma: Intel Corporation Intel Corporation (UK) Ltd, Telephone Support Engineer in Hardware, Contractor |
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| 05/1997 - 12/1997 | Mitarbeiter; Firma: OpenTrade OpenTrade Technologies Ltd (OTL), On Site Software Product Support Engineer, Contractor ? Third party Software to provide linkage between Real Time Financial Data and support to Trader Workstations in Exchange / Trading Rooms site Product Technical Support Engineer, to facilitate smooth running of real time data (Reuters & Telerate Data Feeds) to Traders desks via the companies third part software (with OTL own version of DDE link), the users have three premiere Applications 1. Tradewizard which is used in the main to view Data in a way that the user wishes to view DATA and calculate. 2. Trade Macros which work via the Tools Add-ins of Excel, this allows the users to create other/additional calculations, 3. Marketlink which is a method of sending Traders Advertised data either through the Traders Excel spreadsheet or from Tradewizard or via MarketLink s Contribution, utilising the OTL DDE Link. These Applications run on Win NT 3.51 and Win NT 4.X Workstations and the Back End Management Boxes are based on UNIX and AIX Servers, monitoring of data feeds including Market Contribution i.e. Advertising the Bank various Market prices, Daily routine : ? Daily checks on the stability of the systems e.g. Feeds are up and running the MarketLink is sending, No stale Data, these are pre checks before start of Days Trading, continue into Days Trading to ensure continuity and Optimisation. Check the Help Desk report monitor for User Log Calls, where possible remote fault check if User reports fault, diagnose, clear faults where possible report back to User Help Desk and the end User ? Working with Exchange utilities OTL Products, Kea Term, and Guiding the Traders / Analysts on the use of Operating system, Trade Systems |
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| 12/1996 - 03/1997 | Mitarbeiter; Firma: Westdeutsche Landesbank Girozentrale PC Technical Support Contractor , through Harvey Nash 2 Continuous Contracts ? Investment Banking and Trade Exchange ? PC 11 & 111 Level support. PC Technical Support Trouble Shooting - IT support in the Exchange Trading Rooms. Working with Exchange utilities MTi Products, Kea, Running on Win NT 3.51 Workstations to Win NT 3.51 Servers, AIX boxes and Novell Netware Servers. Installation and repairs of PCs for Trading Rooms, informing the end user on the use of Operating system and applications, Trade Systems, MSofffice and Ad-hoc Technical Support. Daily routine : ? Direct and indirect User Help on Trade floor monitoring services. Fault location either at the user desk or remote services ? MS DOS 6.22 Installation, configuration, Batch File creation & Support, Microsoft Windows NT 3.5.1 Installation, configuration & Support. IBM AIX Managed System Utilities, and Diagnostics . Administrative User Windows NT 3.5.1 & 4.0 Permissioning Users / Groups. New & change Passwords. File share, Directory Share Control. Monitor, Diagnostics i.e. MSD Diagnostics, Event logging, Dr Watson and on 4.0 Task Manager file usage Performance, Services Stop and Start with remote, Connect to Servers / Workstations, Light Administrative Privileges. Hardware Compaq DX2 to P200 Internal Installation F/D H/D R & CPU Chip, Set-ups |
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| 10/1996 - | Mitarbeiter; Firma: ? Advertising Aspen Direct, (Marketing Company), Network Support & End user Support '96 ? Advertising and promotion of Commercial products and services to Dec. ? Network support and end user support. Win NT 3.51 Servers PDS & BDS, Windows 95 & Mac System7 Workstations Office 95 applications, Sage Accounts, Internet Dial up Service |
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| 10/1995 - | Mitarbeiter; Firma: Voluntary Redundancy Opportunity Time, 96 Daily routine : ? Sitting in front of PC Monitors and going to college to study Network support and supervision ? Took time to study for my Novell Exam & Networking to Dec |
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| 02/1987 - 04/1991 | Abteilungsleiter; Firma: Safety Regulation Group Farnham Business Computers, '85 - '86 Zoological Parks, '77 - '82 Description Version Experience Duration Skill MS DOS 3.X to 6.22 Installation, configuration, Batch File creation & 10 Years 4 Microsoft Windows 3.1 Installation, configuration & Support 8 Years 3 Microsoft Windows 3.11 Installation, configuration & Support 7 Years 4 Microsoft Windows 95 Installation, configuration & Support 4 Years 4 - 5 Microsoft Windows NT 3.5.1 Installation, configuration & Support 3 Years 3 - 4 Microsoft Windows NT 4 configuration, & Support 2 Years 3 - 4 Novel Netware 4.1 Support & Structures Re. Diploma As Per Diploma 2 - 3 DEC UNIX Managed System Utilities, and Diagnostics 1 year 2 IBM AIX Macintosh Managed System Utilities, and Diagnostics 1 year 2 System 7 Managed System Utilities, and Diagnostics & Support 12 Weeks 1 - 2 Description Version Experience Duration Skill MS Office 4.3 & Installation, configuration & Support 4 Years 3 3 Years & 1Year 4 - 5 Pro 95 & 97 Kea Term Emulation Installation, configuration Macro-isation from PC to 9 Months 3 - 4 UNIX AIX Boxes & Supported Lotus Smartsuite 96 Installation, configuration & Support 2 years 2 - 3 |
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| 03/1980 - | Mitarbeiter Min Hourly Rate : Sterling £ 30 to £35 D DM to 85 DM CH Franc 80 to 120 |
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| Branche |
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| Kenntnisse |
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| Ausbildung & Zertifikate |
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| Sprachen |
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| deutsch | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
| englisch | (++++) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Sonstiges |
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people4project GmbH
Lörenskogstr. 3
85748 Garching b. München
Tel: +49 (89) 55 29 39 -40
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