Freelancerprofil: -0230917
Siebel Systems CRM Berater
- Position:
- IT Administration / Support
IT Beratung / Consulting
Software-Entwicklung / Programmierung
| Projekte im Werdegang |
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| 10/2012 - | Siebel Systems RWE is one of the largest Power Supply companies. For the internal Sales Process they use Siebel (Power Communications). To optimize the Customer Service they implemented Siebel CTI in combination with IVR Technology and different interfaces Responsibilities ? Analyze of Business Requirements to implement the new Self Service in existing processes and call flows ? Analyze and define Interface Requirements ? Creation of Business Blueprints (BBP) ? Organization of deployment plans with Development Department and Test Team Business Analyst |
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| 09/2012 - 10/2012 | Oracle Riverland Reply Volkswagen Group Fleet Management (Atomium) is part of the Group wide implementation of a New Application Platforms (NVS) to support the end-to-end Business Customer Process. Due to implementation of several Interfaces worldwide, Performance Issues occurred on different Interfaces Responsibilities ? Analyze of Performance Problems for different Interfaces on Application Level (Configuration and Server Enviroment) and Oracle Database Level ? Documentation of Performance Indexes, Presentation of Performance measurements and actions to be taken ? Implementation of required action to increase performance Application and Integration Developer |
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| 03/2011 - | Siebel Systems, WebServices, Middleware/Transaktion NTT Data (former Cirquent)/Siemens Application and Integration Developer, Business Analyst Net Cologne (NC) is an local supplier of Tele Communication services Net Cologne is located in Cologne and supplies it services for in companies and private customer in Cologne and Aachen area. Net Cologne uses Siebel for customer management Order Management and Trouble Ticketing Responsibilities ? Design and Development of several Interfaces to external Systems using inbound and outbound Web Services for Customer Management and Order Management ? Design and Development of different Order Management Processes (Movement) Product and Service Upgrade Orders ? Integration of customer eCommerce Selfservice platform with Siebel using Siebel Standard and customized Web Services ? Design and Development Interfaces communicating through Fusion Middleware ? Interfaces to search via EBC and database layer ? Bug fixing. ? Testing ? Documentation former Cirquent |
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| 07/2010 - 03/2011 | Exportwissen, WebServices Metro Metro Cash and Carry International (MCCI) is an associated company of Metro Group AG Metro Cash and Carry International focus on Food- und Non-Food-wholesale worldwide in 30 countries. MCRM COD is an Ordering System used world-wide by the customer. It contains the complete pricing functionalities based on Store Price Lists, Catalogs and Customer Agreements. Responsibilities ? Design and Development of integration and Export of data to several external systems based on a subscriber framework ? Export of Data (Product Catalog, Catalogs and Accounts) via EBC and database layer ? Import of Orders via Web Services ? Bug fixing. ? Testing ? Documentation Integration Developer and Business Analyst |
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| 04/2010 - 06/2010 | Siebel Systems, Transportwesen, SAP-Module Loyality Partner/Deutsche Bahn eLok Management Deutsche Bahn AG is the leading Transport- und Logistic service provider in Germany Deutsche Bahn AG is using Siebel 7.7 as its customer Management System. This System is mainly used as an Ordering and complaint management system. Therefore it was planned to implement the Siebel CTI Functionality in communication with an IVR System Responsibilities Design functional concept for CTI Integration for one of Germany largest Transportation companies for inbound calls, outbound calls and routing within Siebel in combination with an IVR Station. The ACD was based on SAP BCM. Modelling tool used was Arcray Business Analyst |
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| Ausbildung & Zertifikate |
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| deutsch | (++++) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| englisch | (++++) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Sonstiges |
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Kontakt
people4project GmbH
Lörenskogstr. 3
85748 Garching bei München
Lörenskogstr. 3
85748 Garching bei München
+49 (89) 55 29 39 - 40
