Freelancerprofil: -0630680
SAP First Line Helpdesk Support Agent
- Position:
- IT Helpdesk/ Technischer Support
| Projekte im Werdegang |
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| 10/2015 - 12/2015 | IT-Beratung/ IT-Support Intern at United Nations Industrial Development Organization (UNIDO), Business and Systems Support Unit (PSM/BSS), ERP SAP Support |
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| 09/2014 - 09/2015 | Responsible for creating user accounts and authorization
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Monitoring of the entire IT infrastructure and the implementation of SAP installations and system upgrade
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Responsibility for assigning ticketing to the corresponding Queues
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2nd level support in the application operation
Intern at International Atomic Energy Agency (IAEA), Agency wide Information System for Programme Support
(AIPS)
Maintain HR & Payroll setup document
Maintain HR & Payroll status dashboard (Statistics of service requests, statuses , necessary follow-ups and escalation)
Handling user training issues, monitor, and incident aging and notifying support admins with the status
Carrying out manual data entry in HR and Payroll modules for transactions for which ready conversion script is not available
Applying the data fixes for conversion/user entry errors
Maintaining, Monitoring and Updating Plateau 3 Service Delivery Dashboard on daily and weekly basis
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| 10/2010 - 10/2011 | Finanzwesen, Mercury WinRunner/QualityCenter, Cobol, IBM CICS Managing Queue Management (Agent Dashboard) - Assigning them to corresponding owners based on the Group, Product & Issue Type (ASU HR, Payroll & Taleo) - Maintain and updating of Resource calendar Dashboard of functional consultants. - Creating Service requests in HR/Finance queue. - Day to day coordination between ASU(AIPS Support Unit) and business - Providing helping hand for functional configurations and setups - Payroll reconciliation for Payroll Parallel runs. Reconciliation at element and payroll period level Associate Software Engineer - Right angle Solutions India Pvt Ltd., India EXPOSURE MANAGEMENT SYSTEM (EMS) Belgium and QUALITY CENTER Platform: COBOL, CICS, DB2, SAR, CHANGEMAN, QMF, SPUFI, FILE-AID, XPEDITOR, ABEND-AID, TWS-GRAPH, SDSF Agent Dashboard, Associate Software Engineer |
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| 09/2009 - 10/2010 | MVS/OS-390 Coding as per the requirements and design. - Coding Online and Batch Programs Incidents (Tickets). - Handling and Analysis for Batch and Online. - Code the bug fixes and Enhancement in compliance with client standards and procedures. Associate Software Engineer - Right angle Solutions India Pvt Ltd., India BOS IOM MVS Belgium Platform: SAR, DB2, QMF, SPUFI, CLEAR CASE, FILE-AID, SDSF, TWS-GRAPH and CHANGEMAN Coding as per the requirements and design Incidents (Tickets) Handling and Analysis for only Batch Provide 24/7 Application Production support & System Test support from offshore Preparing Daily and Weekly Status Reports for jobs Associate Software Engineer |
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| Branche |
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| Banken & Finanzen Gesundheitswesen | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Kenntnisse |
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| Ausbildung & Zertifikate |
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| Sprachen |
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| deutsch | (++) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| englisch | (++++) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Sonstiges |
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für Freelancer
für Kunden
Kontakt
people4project GmbH
Lörenskogstr. 3
85748 Garching bei München
Lörenskogstr. 3
85748 Garching bei München
+49 (89) 55 29 39 - 40
